Frequently Asked Questions
How long can I rent your apartments for?
We have two types of lettings:
Short lets which are from three to 90 days and long lets which are for any length of time beyond this.
What is the booking procedure?
Booking with us is quick and easy. You can make a reservation in any of the following ways:
- Book online using our secure booking engine.
- Call our Reservations Team on +44 (0) 207 052 9210, and we will be happy to assist you with your booking.
- Complete the enquiry form on our Contact & Reservations page, and a member of our Reservations Team will respond as soon as possible.
- Email our Reservations Team at reservations@mansonplace.com with your booking request.
- Contact us via WhatsApp on +44 (0) 7446 197265for booking enquiries and assistance.
To guarantee your reservation, we require a valid credit card at the time of booking. Your card is used solely to secure your reservation and will only be charged in the event of a late cancellation or a no-show, in accordance with our cancellation policy.
If you choose a non-refundable rate, the full cost of your stay will be charged at the time the booking is made.
What time is check-in and check-out?
Check-in is from 3 pm, and check-out is at 11 am.
Will my credit card be charged at the time of booking?
We accept payments by Cash, Credit or Debit cards and Bank Transfer.
How do I pay for my apartment?
You will pre-pay in full the previously agreed rate when you arrive at the apartment.
Do you accept credit cards?
American Express, Mastercard, Switch/Maestro, Visa, UnionPay.
Do you require a security deposit?
At check-in, we require a security deposit, usually an authorisation on the guest’s credit card. This authorisation will be cancelled following settlement of any outstanding balance on your bill at check-out, and after an inventory has been completed.
An authorisation is NOT DEBITED from the cardholder’s account. The amount is held for a short period of time and is automatically cancelled. The following charges will apply:
Studio and One bedroom apartment – £ 300.00
Two bedrooms – £500.00
Three bedrooms – £1000.00
Cancellation Policy
Please read our Terms & Conditions
Reception Service
A Reception service is available 24 hours.
Smoking
All our properties have a no-smoking policy in line with UK legislation. This policy covers the burning/smoking of all substances in our apartments, including incense. The property reserves the right to charge a penalty for non-compliance.