Frequently asked Questions

How long can I rent your apartments for?
We have two kinds of lettings: short stays, which are from one to 90 days and long stays which are for any length of time beyond this.

What is the booking procedure?
By completing the booking enquiry form on the Homepage, an automatic email will be forwarded to our reservations team who will contact you within 24 hours. You can also contact the team directly by telephone, the details of which are available on the website. Alternatively email with your requests.

Will my credit card be charged at the time of booking?
Your card is not charged, it is used simply to guarantee the booking. Please see our Cancellation Policy below.

How do I pay for my apartment?
You will pre-pay in full the previously agreed rate when you arrive at the apartment. (See summer period)

Do you accept credit cards?
All major credit cards are accepted. Credit card fees apply.

Do you require a security deposit?
On arrival your credit or debit card will be pre-authorised a sum equal to £300 for a studio apartment, £500 for a one bedroom apartment, £800 for a two bedroom apartment and £1,000 for a three bedroom apartment. This is to cover any incidental breakages or damages that may occur during occupation. This will be fully refunded upon check-out if no incidental expenses have been incurred.

Cancellation Policy
Notification of cancellation is required 14 days prior to arrival. For bookings cancelled fewer than 14 days prior to arrival you would be liable for the full cost of the stay unless the apartment can be re-let.

Once you have checked in you must give 14 days’ notice in case of a reduction on your stay or the same policy will apply.

***Please note that 1 week is non-refundable.

Concierge Service
A full concierge service is available.

All our properties have a no-smoking policy in line with UK legislation. This policy covers the burning/smoking of all substances in our apartments, including incense. The property reserves the right to charge a penalty for non-compliance.